A single reusable operation within an action is known as what?

A single reusable operation within an action is called an action step. In the context of ServiceNow Flow Designer, action steps represent distinct components that can execute specific tasks or operations within a workflow. These steps can be reused across different flows, which allows for consistency and efficiency when designing workflows.

Each action step can carry out different functions, such as invoking an API, updating a record, or sending notifications. This modular approach enables users to build complex workflows by combining various action steps, creating more manageable and easier-to-maintain processes.

This concept aligns with the principles of reusable components in software design, where segments of code or functions can be defined once and utilized multiple times, thereby reducing redundancy and promoting best practices. By using action steps, developers can streamline their flow design, making workflows not only easier to understand but also simplifying future modifications.