Can third-party APIs be integrated into ServiceNow Flow Designer?

The integration of third-party APIs into ServiceNow Flow Designer is possible through the use of the "Call REST API" action. This action allows users to make RESTful HTTP calls to external services, enabling seamless interaction with third-party applications and data sources. By utilizing this action, you can implement various functionalities from external systems, enhancing the capabilities of your ServiceNow instance.

The ability to call REST APIs is crucial for scenarios where external data needs to be retrieved or when actions need to be performed on external systems as part of a ServiceNow workflow. For instance, you can automate tasks that involve external services, such as sending notifications through a third-party messaging platform or querying data from an external database.

Optioning for only built-in ServiceNow actions limits functionality and does not accommodate the diverse needs of organizations that often utilize multiple platforms. Using JavaScript code to integrate APIs can be complex and may not be the most efficient or manageable approach, particularly compared to the streamlined method provided by the "Call REST API" action. Additionally, stating that external APIs are entirely restricted for security reasons does not reflect the flexibility built into ServiceNow to allow secure integrations when properly configured.