If a ServiceNow instance is on Kingston or a newer release, which tool should be used?

Flow Designer is the recommended tool for creating and managing workflows in ServiceNow instances that are on Kingston or newer releases. This is because Flow Designer provides a modern, user-friendly interface that simplifies the process of automating tasks and integrating various ServiceNow applications. It allows users to create flows without needing to write code, using a visual interface that can help streamline processes and make them more accessible to non-technical users.

In addition to being easier to use, Flow Designer is built to support more advanced features and capabilities that enhance process automation, such as integrating with external systems and using new ServiceNow capabilities that were developed after the Kingston release. This ensures that organizations using newer releases of ServiceNow can leverage the latest tools and standards for their automation needs, making Flow Designer the most suitable choice for these versions.