What is a core action in ServiceNow?

A core action in ServiceNow refers to a service that is available to all flows or subflows, which enhances the capabilities within Flow Designer. Core actions are pre-built functionality that can be readily utilized in creating workflows, allowing for efficient process automation without the need to build custom logic from scratch.

By providing essential features like creating records, sending notifications, or integrating with other services, core actions streamline the workflow design process. They are fundamental components that can be easily incorporated into various automations, making them accessible for any designer working within the platform.

The other options presented do not accurately define a core action. Custom operations, for instance, are specific to particular applications and would not be considered core actions as they lack the universal applicability. Similarly, while reusable actions for high-level automation might sound valuable, they do not encapsulate the essence of core actions that serve as a common utility across numerous flows and subflows. An internal process for debugging does not relate to the definition of core actions; rather, it focuses on troubleshooting and refining existing workflows.