What is an action step in the Action Designer context?

An action step in the context of Action Designer refers to a configurable task that executes specific work within a flow. Action steps are fundamental components of any flow created in ServiceNow, allowing users to define and implement operations that respond to triggers or other events. Each action step can represent various tasks such as updating records, sending notifications, or calling external API services, thereby facilitating the automation of processes.

The other options represent different concepts in the flow design context. For instance, triggers are mechanisms that kick off a flow in response to specific conditions or events, while constraints dictate certain rules for flow execution, limiting the conditions under which the flow can operate. Visual elements, on the other hand, pertain to the user interface aspects of the flow design but do not execute any tasks themselves. Hence, the distinction between these components highlights the unique role that action steps play in automating workflows within ServiceNow.