What is the significance of using descriptive names for actions and flows?

Using descriptive names for actions and flows is crucial for enhancing clarity and maintainability. When flows and actions have meaningful names, they provide immediate context and understanding of their purpose and function within the system. This clarity significantly aids developers and administrators, especially when revisiting or modifying flows after some time, as it allows them to grasp the flow logic and specific actions without needing extensive documentation.

Descriptive naming also facilitates onboarding new team members, as it enables them to quickly comprehend the workflow structure and how different actions interact with each other. Moreover, in a collaborative environment, clear names reduce the likelihood of misunderstandings or errors when multiple individuals are involved in maintaining or updating flows.

Therefore, the use of descriptive names directly contributes to better organization and comprehension of flows in ServiceNow, making it easier for anyone involved to navigate and manage them effectively.