What is the term for an automated sequence of actions that runs when conditions are met?

The term "Flow" specifically refers to an automated sequence of actions within ServiceNow that executes based on predetermined conditions. Flows are a central concept of Flow Designer, which allows users to create and manage automation without needing extensive programming knowledge.

Flows encompass various actions, such as sending notifications, creating records, or integrating with other services, and they can be triggered by specific events or conditions, making them highly versatile for automating business processes. By utilizing a flow, organizations can streamline tasks and improve efficiency by ensuring that these actions are carried out seamlessly when necessary triggers occur.

While "Workflow" is a related term that often describes a broader sequence of tasks, it typically involves more complex operations and can include manual steps, making it less precise than "Flow" in this context. The other terms, "Script" and "Process," do not specifically describe an automated sequence triggered by conditions in the same way; "Script" refers to code used to perform specific actions, while "Process" can be a general term for a series of actions or steps taken to achieve a particular outcome, which does not necessarily imply automation. Therefore, "Flow" is the most accurate choice in this scenario.