Which process would you choose to design a complex automation step that doesn’t require scripting?

Flow Designer is specifically designed for creating complex automations without the need for actual scripting. It offers a user-friendly, low-code environment where users can build workflows visually by dragging and dropping actions, thereby facilitating easier automation of processes.

This tool supports a variety of predefined actions and integrations that help in automating tasks across the ServiceNow platform. It allows users to create flows that can handle complex logic through the use of conditions, loops, and branches—all without writing code.

In contrast, while workflows can also automate processes in ServiceNow, they are typically more rigid and less intuitive than Flow Designer, making Flow Designer a more flexible and user-friendly choice for non-developers. Script Actions require scripting skills and are intended for actions that must be executed via code, which does not meet the requirement of not using scripts. Service Integration focuses on connecting with external services and may not provide the needed capabilities for designing complex automations purely within ServiceNow.

Thus, Flow Designer stands out as the optimal choice for designing complex automation steps without any scripting involved.